What Happens Next?

We're Available 24/7, 365 Days a Year

We can offer advice, support, and organise the practicalities:

Contact us on 01244 319595 for advice and information.

First Steps

When a person dies there are many decisions and arrangements to be made. You do not need to wait for a death certificate before contacting us: we’re here to help you take those important next steps.

If someone dies in hospital

If the death occurs in hospital, the bereavement officer will contact the person named by the deceased as next of kin. This may be, but need not be, a relative.

The hospital will advise whether it is possible for a doctor to issue the medical certificate, and when this will be available for collection. If a doctor who has treated the deceased is unable to issue a cause of death certificate, the death will be reported to HM Coroner for that district.

 

Please note that the Countess of Chester Hospital bereavement offices are usually only open during normal working weekdays. They can be contacted on 01244 365110.

 

Once you have the cause of death certificate, you will need to make an appointment with the registrar. You can contact them on 01244 972668.

 

When the death certificate has been issued by the registrar, you will also be given a certificate authorising the funeral. This is the ‘green form’ that should then be given to us.

 

We can offer advice, support, and organise the practicalities: contact us on 01244 319595 for advice and information.

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If the coroner is involved

If this happens, a different procedure is followed, which will be explained to you. If a death occurs and is referred to the coroner, then the coroner's officer will arrange for a funeral director (under a separate contract) to remove the deceased to the hospital mortuary. The family can use any funeral director of their choice to carry out the funeral.

 

If the death was expected, you will need to contact the doctor who attended the deceased during their final illness. If the death occurred at a nursing home, the staff will contact the doctor.If the doctor can certify the cause of death you will be given:

 

In any of the following circumstances the doctor may report the death to the coroner:

 

  • An accident or injury
  • An industrial disease
  • During a surgical operation
  • Before recovering from an anaesthetic
  • If the cause of death is unknown
  • The death was sudden and unexplained

If the person who has died has not been seen or treated by a doctor within the last 14-days or has been admitted into hospital less than 24-hours before they died, the death must be reported to the coroner.

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If someone dies in a nursing home

If the death was expected, you will need to contact the doctor who attended the deceased during their final illness. If the death occurred at a nursing home, the staff will contact the doctor.If the doctor can certify the cause of death you will be given:

 

  • A medical certificate that shows the cause of death. This will be in a sealed envelope, addressed to the registrar.
  • A formal notice that states that the doctor has signed the medical certificate and tells you how to register the death.

Sudden death

If death is sudden or unexpected, you should contact the following people:

  • The family doctor (if known)
  • The nearest relative of the deceased
  • The police, who will help find the people listed above if necessary

If there is any reason to suspect that the death was not due to natural causes, do not touch or remove anything in the room. The death may be referred to the coroner.

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If someone dies at home

Telephone the deceased's doctor. The doctor will visit to confirm death has taken place.